Shipping policy

Last Updated: [DATE]

At JAiDO, we work to make your shopping experience simple, reliable, and transparent. This Shipping Policy explains how we process and deliver your orders.

1. Shipping Methods

We currently offer:

  • Standard Delivery: 3–5 BUSINESS DAYS
  • Express Delivery: 1–2 BUSINESS DAYS, IF AVAILABLE
  • Cash on Delivery (COD): Available for eligible orders within Pakistan.

Delivery availability may vary depending on your location.

2. Order Processing

Orders are normally processed within 24 Hours Processing Time after your order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive confirmation and tracking information where available.

3. Delivery Timeframes

Estimated delivery time after dispatch:

Major Cities: 2–4 BUSINESS DAYS
Other Areas: 3–5 BUSINESS DAYS
Remote Areas: 5–7 BUSINESS DAYS

These are estimated timeframes and are not guaranteed. Delivery may take longer during public holidays, sales campaigns, adverse weather, or other circumstances beyond our control.

4. Shipping Costs

We currently offer:

Standard Shipping: Free Shipping

For orders that qualify for free shipping, no additional delivery charge will be added at checkout.

Additional/Remote Area Charges: [ADD DETAILS IF APPLICABLE]

5. Order Tracking

Once your order has been dispatched, we will provide your tracking information through:

WHATSAPP or EMAIL 

You can use the tracking number provided by the courier to check your shipment status.

If you have not received tracking information within 24–48 HOURS after dispatch, please contact our support team.

6. Delivery Issues & Delays

While we work closely with our delivery partners to ensure timely delivery, delays can occasionally occur because of:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Incorrect or incomplete delivery information
  • Courier-related issues
  • Remote or difficult to access locations
  • Other circumstances outside our control

If your order is significantly delayed, please contact us and we'll do our best to assist you.

7. Incorrect Delivery Information

Please make sure your name, phone number, complete address, and city are correct before placing your order.

If an order is returned to us because of an incorrect address, incomplete information, or repeated delivery attempts, REDELIVERY CHARGES MAY APPLY / CUSTOMER WILL BE CONTACTED BEFORE REDELIVERY.

8. International Shipping

Currently, JAiDO DOES NOT offer international shipping.

Once international shipping is available:

  • Estimated delivery: 7–15 BUSINESS DAYS
  • Shipping cost: CALCULATED AT CHECKOUT
  • Customs duties, taxes, or import charges: PAID BY CUSTOMER 

International delivery times may vary depending on customs clearance and the destination country.

9. Contact Us

If you have any questions about your order or delivery, our support team is happy to help.

JAiDO Customer Support

📞 +92 302 0040107
📧 support.jaido@gmail.com
🕐 24/7 Active Support

Please have your order number ready when contacting us so we can assist you quickly.

JAiDO — We Deliver, What We Commit